Troubleshooting
How to reset the Data and Cookies related to the player.screach.com in Google Chrome
If you have deleted your web player form the portal and are having issues with re pairing your Google Chrome web browser, follow the steps below to clear cookies and data specifically for the player.screach.com web platform. Make sure all Chrome ...
How to check and update to the most recent version of the ScreachTV App.
Navigate to the app store on your device and search for ScreachTV if an update is available, simply click to update. Once the update has finished you can re launch the ScreachTV app. If you need further help or information, contact customer ...
New Promotions not showing
New promotions that have been added to your Active promotions list should automatically be published to your devices. And be sent to your Network of devices by apply one of the digital signage content channels. If you have found this is not ...
The ScreachTV app just shows a moving red line.
Check your device is connected to the internet, this can be done by accessing the network setting on the device. Or by launching another app such as YouTube or App store on the device. If you have confirmed the device has an active network ...
Poor image quality on streamed sport.
Like most Internet streaming services we use an adaptive stream which will give you the best quality resolution depending on your available bandwidth speed. We recommend a 10Mb/s connection per device. Click here for more information on how your ...
Troubleshooting Audio Issues
Please Note: Not all Screach TV content has audio, Digital signage channels such as Screach Sports, Screach Mix or My Promotions do not have audio. Before you attempt any audio troubleshooting, check you do not have a Digital Signage channel playing ...
Pairing code issues when adding a new device
In the unlikely event that your device does not show a unique pairing code once the Screach TV App is launched, or the code does not work, please try the following steps in this order: Ensure your device is connected to the internet If your device is ...
Contact the Screach Customer Support Team
Can’t find what you’re looking for in our Support Centre? We’re here to help! Our friendly Customer Support Team can be contacted via: Phone: 0345 11 33 888 Available Monday to Friday, 09:00 to 17:00 (GMT). Email: support@screach.com Live Chat: ...