Pairing code issues when adding a new device

Pairing code issues when adding a new device

In the unlikely event that your device does not show a unique pairing code once the Screach TV App is launched, or the code does not work, please try the following steps in this order:

Ensure your device is connected to the internet

If your device is displaying a network error message, then it may not be connected to the internet. Depending on your device type, you should navigate to the device’s network settings and ensure your device has a stable internet connection.

At this point, you could also try an alternate internet connection if this is available. 

Restart the Screach TV App

If you have confirmed that your device is connected to the internet but you’re still not receiving a pairing code, then you should restart the App by exiting and re-selecting the App to load it.  

Reboot device

If you have restarted the App but you’re still not receiving a pairing code, then you should restart your device and attempt to re-open the App. 

Re-download the Screach TV App

If you have rebooted your device and still not receiving a pairing code, then you should uninstall the App from your device. Then navigate to the relevant App store (depending on your device type), search for “Screach TV” and re-download the App.

  • Ports that are required to be open are 443, 8443 and 8883 and host names *.screach.com and *.amazonaws.com You may need to contact your venues IT department. 

If you have completed the steps above but you still not receiving a pairing code, please contact our support team who can resolve this issue. 


Need additional support? Please contact our Customer Support Team.

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